Restaurant Policy

Effective Date: April 11, 2026

At Gnocchi's, we value your trust. This policy outlines how we handle information collected through our Pennsylvania restaurant, our online ordering system, and our loyalty program.

We collect personal information necessary to serve you, including:

• Contact Details: Name, email, phone number, and physical address for delivery.
• Transaction Information: Details of the products you buy, prices, and payment methods.
• Loyalty Data: Points earned, rewards redeemed, and your birthday (if provided).
• Usage Data: IP address, device type, and browsing activity on our ordering site.

When you place an order online for takeout or delivery:

• Service Providers: We use trusted partners to process orders and payments. These partners only have access to the data needed to fulfill your transaction.
• Financial Security: We do not store full credit card numbers on our own servers. Payments are processed via secure, encrypted gateways.
• Communications: We may send you transactional emails or SMS messages to confirm your order details or delivery status.

Our loyalty program is designed to reward our regular guests:

• Data Use: We use your purchase history to provide personalized offers and track your points.
• Child Eligibility: In compliance with COPPA, our loyalty program is intended for guests aged 13 and older. We do not knowingly allow children under 13 to register for online accounts or loyalty profiles.
• Opting Out: You may opt out of marketing communications at any time by following the "unsubscribe" link in our emails.

To comply with transparency trends and consumer privacy standards, we provide this notice regarding our loyalty program:

• The Incentive: We offer rewards (such as "Spend $100, get $10 off") in exchange for your contact information and purchase history.
• Material Terms: By joining, you allow us to collect your name, email, and transaction data to provide these rewards.
• Value of Data: We estimate the value of your data based on the direct cost to our business to provide the reward (e.g., if a $10 reward requires 1,000 points, each point is valued at $0.01).
• How to Opt-In/Out: You opt-in by creating a loyalty account. You may opt-out at any time by contacting us at gnocchi2023@gmail.com, which will result in the forfeiture of any unused points.

While we are a family-friendly restaurant serving children under 13, we take extra care with their digital privacy:

• No Direct Collection: We do not knowingly collect personal information online from children under 13.
• Parental Control: If you believe your child has provided us with personal data online, please contact us immediately at gnocchi2023@gmail.com. We will delete such information from our records within 24 hours.

Under Pennsylvania law, including the Consumer Data Privacy Act, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Delete: Request that we delete your personal information.
• Correct: Update inaccurate or incomplete information in your loyalty profile.
• Data Minimization: We only collect what is "adequate, relevant, and reasonably necessary" to provide our services.

Effective Date: April 11, 2026

Welcome to the Gnocchi's website. By accessing our site, placing an online order, or joining our loyalty program, you agree to the following terms.

You must be at least 18 years old to place an order or create a loyalty account. If you are under 18, you may only use our services with the involvement of a parent or guardian. We do not knowingly allow children under 13 to create online accounts.

• Accuracy: You agree to provide current, complete, and accurate purchase and account information.
• Pricing: Prices for our menu items are subject to change without notice. We reserve the right to modify or discontinue any dish at any time.
• Payments: Payments are processed through secure third-party providers. By placing an order, you authorize us to charge your selected payment method.
• Cancellations: Because our food is prepared fresh, orders cannot be cancelled once they have been started by our kitchen.

While we take precautions to keep certain ingredients separate, Gnocchi's is a kitchen that handles flour, dairy, nuts, and other allergens. We cannot guarantee that any menu item is 100% free of allergens. Please notify us of any allergies before placing your order.

• Points have no cash value and are non-transferable.
• We reserve the right to terminate accounts that show signs of fraudulent activity or abuse of the rewards system.
• Unused points may expire after [Insert Period, e.g., 12 months] of account inactivity.

All content on this site, including the Gnocchi's logo, photos of our food, and text, is the property of Gnocchi's and is protected by copyright laws. You may not use our content for commercial purposes without written permission.

To the maximum extent permitted by Pennsylvania law, Gnocchi's shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or the purchase of our products.

These terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

We may update these terms from time to time. Your continued use of the website after changes are posted constitutes your acceptance of the new terms.

 Reservation & No-Show Policy [3] 

• Hold Time: We hold reservations for a maximum of 15 minutes past the scheduled time. If your party has not arrived or contacted us by then, the table may be released to other guests.
• Cancellation Window: For standard reservations, we request at least 24 hours' notice for cancellations or significant changes in party size.
• No-Show Fees: For certain peak times or large parties (12+ guests), Gnocchi's reserves the right to require a credit card to hold the booking. A fee of $[Amount] per person may be charged if the party fails to arrive without prior cancellation.
• Private Events: Special terms apply to private event bookings, including a 10-day cancellation window and non-refundable deposits for late cancellations. [4, 5, 6, 7, 8, 9] 

 Refund Policy

• Online Orders: All sales are final once the kitchen has begun preparing your order. If there is an error with your order (missing item, incorrect dish), please contact us immediately at (215) 592-8300 or gnocchi2023@gmail.com for a correction or store credit.
• Payment Processing: Approved refunds for online orders will be processed back to the original payment method within 3-5 business days.
• Event Deposits: Deposits for private dining are generally non-refundable if cancelled less than 72 hours before the event. [8, 10, 11, 12] 

For any questions regarding this policy or to exercise your privacy rights, please contact us at:

• Email: gnocchi2023@gmail.com
• Address: 613 East Passyunk Avenue, Philadelphia, PA, USA